Cancellation & Refund Policy

“Monthly Plan” means a month-to-month membership billed each billing cycle.

“Annual Plan” means a prepaid twelve (12) month membership paid in advance at the discounted locked annual rate.

“Membership Fee” means the recurring or prepaid subscription charge, which covers clinical and platform services and the Medication dispensed for the applicable period.

“Medication” means any compounded or prescribed product dispensed to you under your plan.

Before you are charged, we clearly disclose the price, the billing frequency, whether your plan renews automatically, and how to cancel, and we obtain your express affirmative agreement to those automatic-renewal terms separately from the rest of your purchase. Your card is charged only after a licensed clinician reviews your intake and approves treatment. If a clinician declines treatment, any authorization hold is released and you are not charged.

You may cancel at any time, online, through your account — the same way you enrolled — using a clearly labeled cancellation option, without a telephone call, retention interview, or any step that was not required to enroll. You may also cancel by emailing support@teledris.com. Cancellation is effective at the end of your then-current billing period, and you will not be charged for any billing period beginning after your cancellation takes effect.

Your plan automatically renews at the then-current price and billing interval until you cancel. We will send you a renewal reminder before each renewal that identifies the plan, the charge amount and frequency, and how to cancel. If the price of your plan will change, we will notify you at least seven (7) and no more than thirty (30) days before the change takes effect, using the same method we use to communicate with you.

If you cancel after approval but before your Medication has shipped, we will refund your charge for that Medication in full.

Federal and state pharmacy law generally prohibits the return-to-stock of compounded medications once dispensed and shipped. Once your Medication has shipped it is non-refundable, except where: (a) the shipment is lost or damaged in transit; (b) the wrong medication or dose was sent; or (c) a licensed healthcare provider directs discontinuation of therapy. An adverse reaction does not, by itself, entitle you to a refund of Medication that has been dispensed.

Membership Fees are not prorated within a billing period. Fees for prior or current billing periods are not refunded except as provided in Sections 5 and 6. Any Medication already dispensed for a cycle remains yours.

Annual Plan Membership Fees are paid in advance in exchange for a discounted locked annual rate and are non-refundable, except as required by applicable law (Section 12) or where a licensed healthcare provider directs discontinuation of therapy under Section 6(c). Where a medically directed discontinuation is approved, we will refund the unused portion of your Annual Plan, prorated so that months already elapsed are valued at the standard applicable monthly rate and only the remaining unused months are refunded. Medication already dispensed is not refundable, and any period for which Medication has shipped is deemed used.

Your Annual Plan rate is locked for the full term and will not increase as your prescribed dose changes.

To request a refund, contact support@teledris.com. We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days. Approved refunds are issued to your original payment method and typically process within five to ten (5–10) business days.

If you initiate a chargeback before contacting us to resolve a billing concern, we may pause your account and decline future service. Please contact support@teledris.com first so we can make it right.

This Policy is governed by the laws of the State of Florida. If the law of your state of residence gives you refund, proration, cancellation, or notice rights greater than those in this Policy, those rights apply to you and this Policy is read to give you the greater protection.